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Contact Information:

My Baby Sam, Inc.
1882 Mealy St. S., Suite 2
Atlantic Beach, FL 32233

Customer Support:

Phone: (904) 247-7834
Fax: (904) 246-7406
E-mail: sales@mybabysam.com
or you may use our Contact Form to submit a request.


Standard Shipping:

USA orders will be shipped via USPS, UPS or FedEx, and should arrive within one to three business days (depending on transit time from Florida), plus 1-2 days processing time. We do offer shipping to Puerto Rico and Canada through USPS or FedEx International/Ground Express.  

Shipping charges are automatically calculated based on the dollar amount of your order.  

Expedited Shipping:

If you need your order rushed, please email orders@mybabysam.com or call us at 904.247.7834.

If you are experiencing an extra-long waiting time for your order to arrive, please email us at orders@mybabysam.com to check on your order.


Our Guarantee:

If you're unsatisfied for any reason with any of our products, return the items purchased within 14 days, and we'll promptly exchange them or issue a refund. 

Return Policy:

We offer a 100% satisfaction guarantee on all My Baby Sam products. If for any reason you find any product unsatisfactory, you may send it back to us within 30 days in it's original packaging for a full refund. We do not refund the cost of shipping for returned items.

To return an item, please mail back your package to the My Baby Sam return address on your package label with the following information:

  • Your name
  • Address
  • Phone Number
  • Reason for return
  • PO#

Any concerns about our products or services should be directed to our Customer Service Department at orders@mybabysam.com or by calling (904) 247-7834.


Shopping Security:

At My Baby Sam our biggest priority is to provide our customers with a fast, easy, and safe shopping experience. In order to achieve this we utilize SSL (secure socket layer) technology, the most advanced online ordering security system available.

With SSL, all of your ordering information including your name, email, and credit card information is encrypted using a Secure Server for maximum security. Your credit card and billing information cannot be read from the time you reach the first page of our checkout to the time your order is complete.

It is easy to tell when you are being protected by encryption - depending on your browser the lock or key at the top or bottom of your browser will appear or change colors, and the first characters of a site's address will change from http to https.


Payment Options Accepted:
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Paypal

The following cannot be accepted:

  • Cash
  • COD's
  • Personal Check
  • Cashier’s Check