Customer Service

Contact Information:

My Baby Sam, Inc.
1882 Mealy St. S., Suite 2
Atlantic Beach, FL 32233

Sales Support:

Toll Free: (888) 326-9065
Phone: (904) 247-7834
Fax: (904) 246-7406
E-mail: sales@mybabysam.com
or you may use our Contact Form to submit a request.

Our Guarantee:

If you're unsatisfied for any reason with any of our products, return the items purchased within 14 days, and we'll promptly exchange them or issue a refund. EXCEPTION: We cannot accept returns of custom items, including: wooden framed letters, framed embroidered letters or custom bedding.

Frequently Asked Questions:

Can I have my order shipped to my job or to another address as a gift?
Please send us an email or give us a call for specific details on getting your product sent to another address.

What if I don't want to give my credit card over the Internet?
That's fine, simply give us a call at (888) 326-9065 and we can take your credit card information over the phone, and get your order processing the same day.

How often do you get new merchandise?
We get new merchandise in approximately every three weeks. Our homepage usually pictures New Arrivals. Sign up for our Mailing List to get immediate updates.

What methods of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, (confirmed addresses only), You can order online or over the phone at (888) 326-9065. We only accept credit cards over the phone. Please have your information ready when you call.

How long will it take to get my product?
If you live in the US it will take 2-5 days depending on the service you choose. If you live in Canada or any other international countries it will take 3-4 days. View the shipping page for more information.

How much is Shipping?
For more information on shipping, please visit our shipping information page.

Standard Shipping:

If the shipping address is in the continental United States, your order will be shipped via UPS Ground and should arrive within four to seven business days, plus 1-2 days processing time. We do offer shipping to Puerto Rico and Canada through UPS ground/standard.

We regret that we cannot ship International orders to AFO/FPO addresses.

If you are experiencing an extra-long waiting time for your order to arrive, please email us at orders@mybabysam.com.

Price of Item Shipping Cost
Up to $49.99 $10.95
$50 to $74.99 $11.95
$75 to $99.99 $13.95
$100 to $124.99 $14.95
$125 to $149.99 $15.95
$150 to $199.99 $19.95
$200 and up
10% of order

Return Policy:

We offer a 100% satisfaction guarantee on all My Baby Sam products. If for any reason you find any product unsatisfactory, you may send it back to us within 14 days in it's original packaging for a full refund. We do not refund the cost of shipping for returned items.

To return an item, please mail back your package to the My Baby Sam return address on your package label with the following information:

  • Your name
  • Address
  • Phone Number
  • Reason for return

Any concerns about our products or services should be directed to our Customer Service Department at orders@mybabysam.com or by calling (904) 247-7834.

Shopping Security:

At My Baby Sam our biggest priority is to provide our customers with a fast, easy, and safe shopping experience. In order to achieve this we utilize SSL (secure socket layer) technology, the most advanced online ordering security system available.

With SSL, all of your ordering information including your name, email, and credit card information is encrypted using a Secure Server for maximum security. Your credit card and billing information cannot be read from the time you reach the first page of our checkout to the time your order is complete.

It is easy to tell when you are being protected by encryption - depending on your browser the lock or key at the top or bottom of your browser will appear or change colors, and the first characters of a site's address will change from http to https.

Payment Options Accepted:

  • Visa
  • MasterCard
  • American Express
  • Discover

The following cannot be accepted:

  • Cash
  • COD's
  • Personal Check
  • Cashier’s Check